Kuehne+Nagel | 05.02.2025 | Antwerpen

Team Leader - Customer Service, Planning & Administration

Jobomschrijving

• Supervision, coordination, and final responsibility for the day-to-day planning processes, including problem solving on planning issues, internal and external KPI management, correct invoicing, and general administration. Daily contact with customers will be part of the job.
• Handling of transport and warehouse claims in a way that supports the maintenance and further development of our customer relationships.
• Assuring the continuous improvement of all processes within your responsibility. You will strive for a minimum of manual handling and a maximum of automatic in- and output to increase efficiency and accuracy according to the lean principles such as value stream mapping, waste reduction and standard work.
• Brickwall the execution and follow-up of our quality, health, safety and security policy (QSHE).
• Building and maintaining your team and stimulating development of the individual employees in your team.
• Building and maintaining a strong relationship with the warehouse leadership linked to customer of your department, to make sure to correct actions are prioritized together.

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