Gentis | 17.02.2025 | Flemish Brabant

Air Export Agent

Job description

Job Description :

“Navigate to success with Gentis, the bridge between talent and outstanding opportunities within the job market. As a leader in recruitment services, we match top talent with top companies in various sectors”

Job Description:

Ensure timely and accurate handling of cargo and related information while providing exceptional customer service within the Air Export department.

Key Responsibilities:

·      Ensure smooth and timely handling of the freight process.

·      Ensure accurate and timely data entry into the operational system.

·      Track, trace and report on Air Export files.

·      Use Tree View on a daily basis.

·      Ensure arrival notices are communicated to overseas partners and customers

·      Ensure accurate and timely client and vendors billing.

·      Interact with our customers in arranging their international shipments, meeting customer service standards.

·      Contribute to maintaining strong relationships with suppliers, including airline carriers, trucking companies, and other partners. 

·      Ensure full compliance with both internal and external regulations, in accordance with government requirements. 

·      Understand department process flows and identify best practices to enhance operational efficiency and productivity.

·      Ensure all customers standard operating procedures in place and updated in the DLSOPs

·      Meet KPI standards in accordance with the Company’s procedures

·     Maintain effective overseas communication and provide timely responses to emails and requests (both internal and external).

·      Escalate issues to management when necessary.

·      Fulfill company standards of 52 hours of training per year per employee.

·      Complete all mandatory training as required.

·      Promote compliance by diligently following company policies and regulations, performing tasks with integrity and professionalism.

Knowledge, Skills, and Behaviours

Knowledge:

• Completed company training and well-versed in internal policies.
• Strong understanding of services, systems, and procedures.
• IATA Certification is a plus.

Skills:

• Excellent interpersonal and communication skills, with the ability to listen, understand, and convey information clearly to achieve the best results.
• Pro-active and well-organized, ensuring smooth operations and efficiency.
• Strong computer skills, including proficiency in Excel and Word.
• Fluent in English

Behaviours:

Embody the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Determination, Sense of Humor, and Visionary Thinking.

Exciting Opportunity in Air Export Operations!

Are you ready to take on a dynamic role in air export operations? If you have the skills, experience, and drive to excel in a fast-paced international environment, we’d love to hear from you!

Apply now by sending your CV to [email protected].

Gentis

Gentis was born from the collaboration of a passionate team of recruiters who shared a common vision: to revolutionize the world of staffing. Right from the start, Gentis stood out.

Our dedication to personalized and people-centric employment became the foundation of our approach, the heart of what we do. We went beyond the conventional practice of simply connecting candidates with job opportunities. Instead, we focused on forging meaningful relationships, empowering both businesses and individuals to unleash their true potential, and creating a profound and positive impact in the world.

Over the years, we’ve grown rapidly, fueled by our dynamic approach and unwavering commitment to excellence. Our team has expanded, our global presence has expanded to new offices, and our partnerships have become stronger. However, through all these changes, our core values of ambition, performance, passion, efficiency, dedication, and integrity have remained steadfast. These values serve as our guiding principles in every aspect of our work, from fostering strong relationships with our clients and candidates to delivering exceptional results that make a difference in their lives.

Today, Gentis stands as the leading staffing agency in the market, renowned for our commitment to excellence both locally and globally. Our team comprises passionate and driven individuals who share a collective vision for a world where businesses and individuals can thrive.

At Gentis, we go beyond being a mere group of recruiters; we are a community of like-minded individuals determined to make a positive impact. Constantly pushing the boundaries of innovation and growth, we remain true to our mission of empowering businesses and individuals through personalized, people-centric recruitment.

However, our distinction goes beyond being an excellent choice for candidates. We are also the ultimate choice for businesses seeking to discover and hire top-tier talent. Our personalized approach uniquely positions us to match the ideal candidates with the perfect opportunities, forging strong and enduring relationships with businesses while delivering exceptional results that truly matter.

If you are looking for a staffing agency dedicated to excellence, passion, and meaningful contributions to the world, Gentis is your answer. Our team is ready and eager to assist you in finding the talent that will elevate your business to new heights. Contact us today to embark on this transformative journey!

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