Kuehne+Nagel | 12.03.2025 | Antwerp

IT Specialist Local Support

Job description

Your Role

As an IT Specialist Local Support, you will be the go-to person for local IT needs, managing and maintaining hardware and software while actively participating in various projects. You will play a key role in ensuring business continuity and supporting business initiatives by collaborating closely with different units.

Your Responsibilities

• 2nd Level IT Support: Efficiently resolving IT helpdesk tickets and providing technical assistance to users.
• Hardware and Software Administration: Installing, maintaining, and managing Kuehne+Nagel laptops, desktops, printers, servers, and all associated hardware.
• Infrastructure Management: Overseeing the local IT infrastructure, including servers, storage, networks, and RF environments.
• Business Collaboration: Working closely with Business Units to support business initiatives and ensure seamless IT integration.
• Business Continuity: Ensuring data availability and safeguarding business continuity in our ICT environment.
• Process Optimization: Defining, optimizing, and continuously improving IT processes for better efficiency and effectiveness.
• Documentation: Maintaining accurate documentation of all IT activities and procedures.
• Project Management: Actively participating in business projects and collaborating with Business and Functional Units, corporate IT, and BeNeLux IT.

Your Skills and Experiences

• Educational Background: Bachelor's degree in IT or equivalent work experience.
• Technical Expertise: Solid knowledge of PC and Server Operating Systems.
• Experience in IT Support: Previous experience in 2nd level IT support is beneficial. 
• IT Standards and Networking: Familiarity with business processes, IT standards (e.g., ITIL), and networking technologies.
• Programming Skills: Basic programming knowledge is an advantage.
• Analytical Skills: Strong technical understanding, logical thinking, and a structured approach to problem-solving.
• Communication Skills: Excellent communication skills with fluency in English (Dutch or French is a plus).
• Customer Focus: Strong commitment to delivering high-quality support and customer satisfaction.
• Certifications: ITIL certification is a plus but not mandatory

Kuehne+Nagel

About Kuehne+Nagel

With more than 78.000 employees at 1.400 locations in more than 100 countries the Kuehne+Nagel Group is one of the world's leading logistics service providers.

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